Let customers speak for us
Hopefully you received the below, sent over the weekend.
Thanks again, Brad
Trevor,
I apologize I'm days late getting this to you- better intentions. Your reorder quickly processed for the Pentair UV 40W light that originally arrived broken in two, inside of a 5ft Uline heavy shipping tube arrived this past Tuesday, I believe.
This one was equally packed for war with UPS shipping: A 6" square, five foot long heavy box; inside that a heavy cardboard triangular box of equal length surrounded by crumpled paper padding; inside that- one of your usual 2" hard shipping tubes and inside that the bubble wrapped UV light. It arrived fine this time; a bomb proof shipping container wouldn't have been much better... ha.
I appreciate the extra care and effort to turn around and reship quickly. I believe what happened on the first order is one of the small shipping tube end caps was not secured/taped on and it popped off and dropped inside the larger Uline shipping tube, and when the lamp slipped out and hit bottom that was it.
Thanks again,
Brad Houck
Sent a message on the weekend and got a response even though the store was closed.
Ordered what I needed online and it was ready by Monday.
The one who handled my enquiry was excellent, responding to my request very fast and resolved my issue.
Thank you Sacramento Koi for always having what I need - when I need it!
Sacramento Koi shipped our order perfectly, and it arrived in excellent shape and right on time! Thank you!
I've use it for years and my fish are healthy and vibrant in color.
